Community Action Corporation of South Texas

Outreach & Enrollment Assistant




Full Time

General Summary

To provide eligibility and enrollment assistance for the Community Action Health Centers, Medicaid, CHIP, and Federal Marketplace health insurance programs to uninsured patients or the health center and community residents. The Outreach and Enrollment Worker will conduct in-reach, outreach and education activities to existing health center patients and non-health center patients about affordable insurance options and help them enroll. Will be required to complete up to 30 hours of federal training to obtain consumer assistance certification and will be required to re-certify on an annual basis. Will also be required to complete online training to be certified as a Navigator to enroll patients in My Texas benefits and re-certify as needed.

Primary Responsibilities

1.Provide application and renewal assistance for the sliding fee scale and facilitate enrollment in the Community Health Center

2.Provide application and renewal assistance and facilitate enrollment in a health insurance program by providing fair, impartial, and accurate information

3.Maintain knowledge and expertise in eligibility, enrollment, and program specifications of the Community Health Center, Medicaid and CHIP programs and have basic knowledge of the Qualified Plans (QHP)

4.Conduct monthly inreach, outreach and education activities to existing health center patients and community residents to promote awareness about coverage options under Medicaid, CHIP, and the Marketplace

5.Assist with the development of marketing and promotional materials for outreach, application assistance and education activities

6.Provide information and assistance in the applicant’s preferred language and or provide limited-English proficiency applicants with oral and written notices of their rights to receive language assistance services and how to obtain such services

7.Provide referrals for people with questions, complaints, or grievances to any applicable office of health insurance consumer assistance or health insurance ombudsman, or any appropriate state agency or agencies

8.Participate in monthly conference calls and/or supplemental in-person trainings and workshops sponsored by HHSC, TACHC and provide updates to discuss issues, best practices, and modifications or challenges with the online application systems for Medicaid, CHIP, and/or the Federal Marketplace

9.Collect and verify information required for applications and statistical reports, submit reports as required on a timely manner

10.Enter enrollment data into the Community Health Center Practice Management System accurately and in a timely basis

11.Other duties as assigned by supervisor



  • High school diploma or GED



  • Spanish and English bilingual
  • Strong oral and written communication skills
  • Ability to work effectively and professionally in a fast-paced environment
  • Knowledge of and ability to work and engage with the uninsured , underserved and underrepresented populations
  • Must have intermediate computer skills and be able to type 40 wpm
  • Must be able to perform multiple tasks simultaneously
  • Must have the ability to meet multiple deadlines
  • Must be able to make judgement decisions
  • Must be able to work closely with others as part of a team
  • Working knowledge of the Texas Medicaid Program, CHIP,and the public assistance benefit application

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

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Expires 1/31/2020

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  • Post-traumatic stress disorder (PTSD)
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  • Intellectual disability (previously called mental retardation)

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

i Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

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