Community Action Corporation of South Texas

Clinical Care Coordinator




Full Time

General Summary

The Clinical Coordinator is responsible for the coordination and oversight of clinical operations consistent with the programs developed that optimize best practices of patient care.  He/She is responsible for promoting high clinical standards of practice through implementation of policies, protocols, and practice guidelines; as well as by leading clinical areas of professional services and technical services according to disciplined metrics as set forth by CACOST strategic plans.  Leads daily clinical operations, interprets changes in the marketplace, generates ideas, and participates in quality assurance initiatives.


Primary Responsibilities

1.Evaluates and trains clinical staff in health center operations, policies and procedures and maintains compliance with all state and regulatory standards.

2.Implements clinical operations consistent with programs that optimize best practices of patient care.

3.Responsible for the management of daily clinical activities including clinical staffing, supplies and equipment, timely patient follow-up, and minimizing exam room waiting time.

4.Works with medical office coordinator on a daily basis to ensure that all services are provided effectively and efficiently.

5.Ensures that ongoing Quality Assurance is implemented at the Health Center level by performing audits and monitoring health reports to include but not limited to: Quality Measures, Meaningful Use Measures, UDS Measures, Hedis Measures and Case Management Rosters and meets with providers by-weekly on results.

6.Responsible for overview and administration of the Texas Vaccine for Children (TVFC) and Adult Safety Net (ASN) Program.

7.Ensures staff clinical competencies and evaluations are completed at least annually and reviewed as needed.

8.Ensures the implementation of corrective action plans at the Health Center level.

9.Ensures patients concerns of a clinical nature are addressed in a timely manner and according to written patient policies and procedures.

10.Works with the Medical Office Coordinator to maintain clean and safe facilities that meet all local, state, and federal requirements by reviewing Compliance Officer and Safety Officer Reports and implementing continuous improvement and corrective action plans.

11.Provides care management/utilization review to assure that the patient progresses through the continuum of care.

12.Mobilizes resources and patient interviews, as needed, to achieve expected goals and to assist in achieving desired clinical outcomes within the desired timeframe.

13.Coordinates the integration of care management functions into patient care with other agency departments, external agencies and healthcare facilities and service organizations.

14.Ensures that patient tests are carried out within the established time frame and that results are promptly available.

15.Directs clinical staff in resource utilization, staffing patterns, creating efficient work groups, employee retention efforts and physician satisfaction.  Will direct ongoing evaluations of clinic services to identify problematic areas and work with staff members to correct those problems.

16.Other duties as assigned by her/his immediate supervisor.


Work Experience


  • Medical Office (private physician or public health clinic)  experience
  • Minimum of two (2) years of utilization review/care management experience




  • Graduate of an accredited school of nursing
  • Licensed Vocational Nurse
  • Must have a valid driver's license and a safe driving record and be able to pass a pre-employment physical and a criminal history background check
  • RN Certification (Preferred)



  • Bilingual (English/Spanish) ability

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