Outreach & Enrollment Coordinator
Full Time • ALICE
General Summary
The Outreach & Enrollment Coordinator is responsible for developing and implementing outreach and marketing activities for the CHIP/Medicaid enrollment assistance program. Outreach strategies must include implementation of the National Campaign’s initiatives, promoting services through strategic partnerships, and connecting eligible individuals with enrollment assistance.
Primary Responsibilities
- Develop and implement outreach strategies, including but not limited to attending public events, to promote the availability of CACOST’s application assistance services and educate the target population.
- Develop and maintain collaborative relationships with community partners, including schools, clinics, and local nonprofit organizations, to support outreach efforts.
- Responsible for the development and continued upkeep of a bi-weekly calendar of scheduled meetings with community partners, PR events, training, and public events.
- Assist the program manager with developing and coordinating marketing activities on social media, radio, etc, and develop marketing materials (e.g. flyers, brochures, etc.), as needed.
- Use of a personal vehicle (mileage to be reimbursed) will be required for frequent travel across a multi-county service area to conduct outreach activities; attend outreach events on weekends and evenings, as needed.
- Assist with application submissions when needed, while primarily focusing on outreach activities, scheduling and attending community events, and connecting eligible individuals with enrollment services.
- Tracks and reports required data as determined by the supervisor to show progress towards weekly benchmarks and overall program goals.
- Responsible for submitting a designated number of applications on a monthly basis and any other benchmarks as determined by the supervisor in order to support the achievement of the program’s annual goals and objectives.
- Responsible for maintaining accurate, organized, and thorough documentation for all outreach and program activities. Tracks and reports required data as determined by the supervisor to show progress towards program goals and objectives.
- Collaborate with the supervisor to identify and address areas for improvement in program implementation and outreach activities as part of ongoing quality improvement efforts.
- Responsible for addressing any areas of improvement needed in program implementation as identified by the supervisor’s ongoing monitoring for continuous quality improvement.
- Responsible for participating in training and professional development, including onboarding, new hire training, and ongoing individualized professional development to maintain knowledge and expertise in eligibility, enrollment, and program specifications for CHIP and Medicaid.
- Responsible for maintaining the confidentiality of client records and adhering to the agency confidentiality policy.
- Perform all other duties as assigned by a Supervisor.
Work Experience
Required:
- Prior experience in community outreach/education or marketing.
Preferred:
- Prior experience with CHIP/Medicaid enrollment and eligibility.
Education/Certifications/Licensure
Required:
- Associate’s degree or sufficient college hours.
Preferred:
- Bachelor’s degree
Skills
Required:
- Excellent computer skills and knowledge of Microsoft;
- Excellent communication and interpersonal skills;
- Ability to make presentations and/or educate groups of people on available services;
- Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels;
- Ability to maintain confidentiality;
- Ability to learn new tasks quickly and efficiently;
- Ability to handle multiple tasks simultaneously and meet deadlines
Preferred:
- Knowledge of community resources and local agencies
- Bilingual in English/Spanish
Physical Requirements
If a preliminary offer of employment is extended, a physical will be required before the offer can be accepted.
If a preliminary offer of employment is extended, a physical will be required before the offer can be accepted.
- Must have a valid driver’s license, reliable transportation, a safe driving record, and be eligible for insurance coverage in the operation of Agency vehicles.
- Must be able to pass a criminal background check and physical examination.
- Able to perform the following physical requirements of the position with or without reasonable accommodation: critical sensory requirements include general vision; specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Hear or listen in the normal range (corrected) and speak and give directions clearly. Able to walk, sit, stand, kneel, crouch, crawl, reach, lift, carry, push, pull or otherwise move objects up to 10 lbs., and occasionally lift and/or move up to 25 pounds.
Welcome to Community Action Corporation of South Texas (CACOST)!
CACOST is a private non-profit organization established in 1971 and funded through federal, state and local grants. CACOST currently serves 16 counties via a wide variety of community programs and services. CACOST lives its mission each day, which is to continuously improve the lives of South Texans by providing high quality health care, education, housing and economic opportunities to reduce poverty through services and partnerships.
CACOST is looking for employees who are interested in accomplishing our mission, which can be both rewarding and challenging. We count on our employees to contribute directly to the growth and success of our agency. Because the quality of our staff is the key to our success, we carefully select our new employees. Apply today to join our CACOST family and take pride in being a member of our team.
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Benefits
Paid Time Off (PTO)
Positive Work Environment
Paid Holidays
Flexible Schedules